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Lead Systems Administrator for Applications

2 months ago

Rockville, Maryland, United States Kaiser Permanente Full time

Position Overview:


This role is integral to the incident and problem management processes, focusing on resolving intricate issues, conducting root cause analyses, and coordinating the execution of prevention plans while addressing escalations as necessary.


Key Responsibilities:


Completes tasks by leveraging current knowledge in the field to meet deadlines; adheres to established procedures and policies while utilizing data and resources to support various projects or initiatives; collaborates cross-functionally to address business challenges; ensures the fulfillment of priorities, deadlines, and expectations; communicates progress and relevant information; identifies and suggests improvements when feasible; and escalates issues or risks as needed.


Engages in self-improvement and fosters effective relationships by sharing resources, information, and expertise with colleagues and clients; actively listens and seeks performance feedback; recognizes strengths and areas for growth; assesses and responds to the needs of others; and adapts to and learns from changes, challenges, and feedback.

Meets deadlines to ensure the delivery of effective, sustainable, and timely solutions.


Provides first and second-level support for enterprise systems and additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system disruptions.


Ensures the stability, availability, and performance of enterprise systems (including systems, applications, networks, databases, storage, and security) by monitoring for issues, trends, and opportunities for enhancement.

Assists technical and project teams in resolving system and application-specific challenges.

Escalates identified issues, risks, or challenges to senior administrators in accordance with established processes.

Plans and executes complex system configurations.


Facilitates communication with product users and suppliers to exchange information, identify opportunities, resolve issues, prioritize customer needs, and maintain continuous improvement through client feedback.

Defines and tests maintenance and refresh activities.

Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.

Provides application-oriented administration and technical support for both production and non-production environments.

Supports vendor-related activities as appropriate.

Recommends and implements performance tuning and optimization strategies.

Creates and reviews documentation for new and existing system configurations and procedures.

Minimum Qualifications:
At least two (2) years of experience in application support.


A Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care, or a related field, along with a minimum of three (3) years of experience in IT or operations.

Additional equivalent work experience may be considered in lieu of the degree requirement.

Additional Requirements:

COMPANY:

KAISER PERMANENTE

TITLE:
Lead Systems Administrator for Applications

LOCATION:
Rockville, Maryland

REQNUMBER:
External hires must pass a background check/drug screen.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.