Gallery Host

ARI Apartment Management is seeking a dedicated and detail-oriented Gallery Host / Receptionist to enhance the guest experience by delivering outstanding service while ensuring a clean, inviting, and comfortable atmosphere.

• Facilitate the check-in and check-out processes for guests, ensuring accurate verification of personal details and financial transactions.
• Provide comprehensive assistance to guests, including luggage handling, beverage service, directions, wake-up calls, and future booking arrangements.
• Occasionally fulfill the roles of bartender and cook as needed.
• Respond to guest inquiries and requests for special services promptly and courteously, while effectively communicating hotel amenities and services.
• Manage incoming phone calls in a professional manner, adhering to established hotel standards.
• Demonstrate proficiency in operating the Point of Sale (POS) system.
• Adhere to hotel operational policies and procedures, particularly those concerning safety and security in financial transactions, to consistently surpass guest expectations.
• Perform additional tasks as assigned by management.

• 1-2 years of relevant experience in the hospitality sector, with a solid understanding of hospitality principles and practices, or an equivalent combination of education and experience.
• Proficient in MS Office and related software applications.
• Exhibit reliability, punctuality, a positive demeanor, and a commitment to exceptional customer service.
• Possess a self-motivated, solution-oriented mindset with a proactive approach suitable for a dynamic, deadline-driven environment.
• Demonstrate strong organizational skills, with the ability to manage a variety of responsibilities, prioritize tasks, multitask effectively, and work both independently and collaboratively.
• Ability to professionally de-escalate and resolve conflicts using a customer service-focused approach.
• Strong verbal and written communication skills in English, essential for negotiation, persuasion, and effective interaction with guests and clients.

This position requires the ability to stand for extended periods and may involve lifting and carrying items weighing up to 40 pounds. Additionally, the role may require bending, kneeling, crouching, or crawling.

ARI Apartment Management is committed to creating a diverse and inclusive workplace where every individual is valued and respected. We believe that diversity fosters innovation and strength, and we are dedicated to providing equal employment opportunities to all qualified candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage applicants from all backgrounds to consider joining our mission to cultivate a workplace that reflects the diversity of the communities we serve.