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Asset Protection Specialist

1 month ago

Brooklyn, New York, United States GAP Full time
About the Role

You will be responsible for identifying and mitigating safety, external theft, and fraud trends within a specific store. This role will provide in-store response and support, focusing on immediate safety concerns, habitual offenders, and high-impact external theft/fraud incidents through the use of company technology (CCTV, Incident Reporting, and AP-related resources).

Key Responsibilities
  • Provide a high level of visible, overt presence to prevent loss and safety issues.
  • Help drive a low-risk culture and contribute to shortage reduction efforts by providing a visible presence on the sales floor.
  • Maintain physical security of the store and support the elevation of the customer experience.
  • Support in proper handling of escalated customer situations.
  • Support the investigative process; case initiation through resolution.
  • Makes safe apprehensions per Gap Inc AP guidelines.
  • Collects and communicates loss and safety-related intelligence to stores and Asset Protection leaders.
  • Supports with education of store safety standards as they relate to security and safety procedures (Community Outreach, External Theft P&P, Active Threat, Emergency Procedures, etc.).
  • Maintains awareness by promoting available resources to your store team (Safety training, Open Door Policy, Code of Business Conduct Hotline, Brand Protection Program, etc.).
Requirements
  • This role will be required to maintain uniform standards, inclusive of consistent use of body-worn cameras.
  • They work closely with store leaders and other Asset Protection personnel to ensure all initiatives are compliant to Brand standards while maintaining a strong focus on making Gap Inc stores the safest place to work and shop.
  • Experience in high-pressure, multitask environment to drive results, coach, and collaborate.
  • Strong communication, interpersonal skills, and the ability to establish and effective partnerships.
  • Demonstrates high learning agility, decision quality, and professionalism.