Dealer Development Manager

4 weeks ago

Louisville, Kentucky, United States Toyota Material Handling Full time
Job Summary

We are seeking a highly skilled Dealer Development Manager to join our team at Toyota Material Handling. As a key member of our Dealer Development team, you will partner with our US and Canadian dealers to drive customer loyalty, market share, and profitability.

Key Responsibilities
  • Collaborate with the Dealer Development Team to identify, analyze, and present ideas to support the 360 Dealer Review Process.
  • Work with dealers on special projects focused on specific growth areas identified during the 360 Review.
  • Create Dealer 360 reviews summary notes and related action items, and lead the timely follow-up process with dealers and internal TMH departments.
  • Proactively gather, track, and analyze dealer performance KPIs and comparison data to identify trends, opportunities, and best practices, and make recommendations to utilize the research and findings.
  • Manage the Dealer Best Practices Process, including leading dealer-focused webinars and maintaining best practices on the Dealer Portal for future reference.
  • Develop and/or analyze ad hoc reports, project tracking, special projects, and dealer support programs to identify potential opportunities, trends, targets, and recommendations.
  • Create and maintain the Dealer Playbooks by engaging with internal departments and dealers to ensure new playbooks are created and existing playbooks are updated as the business evolves and expectations change.
  • Assist with the preparation of annual goals, objectives, and budgets, and track, communicate, and provide written updates on status and accomplishments during the year using the Hoshin Board and other tools.
  • Proactively work with the Dealer Development team and TMH Field Teams to learn and provide support and resources to all areas of the dealer's business.
  • Gather and manage the Dealer 360 Feedback surveys and present results to the team, including recommendations for survey improvement and 360 content.
  • Participate and/or lead special projects.
  • Periodic travel at approximately 50% or as required.
Requirements
  • Bachelor's degree in Business with 5+ years of Equipment Dealership or Material Handling experience is preferred. 7+ years of experience within a Dealer Facing environment in lieu of a degree would be considered.
  • A first-hand working knowledge of an Equipment Dealership is preferred.
  • A documented history of bringing value to a Team of independent Dealers, including the ability to influence and partner to achieve/exceed annual goals.
  • Familiarization with Continuous Improvement, Plan/Do/Check/Act, and other Toyota concepts is a plus.
  • Ability to work with an internal cross-section of TMH Departments to coordinate and support TMH's overall goals.
  • Demonstrated problem-solving skills and the ability to quickly identify issues and create documented, 'SMART' action plans.
  • Strong and documented analytical skills with the ability to gather data from several sources and highlight opportunities and recommendations in an effective and organized presentation.
  • Adaptable and comfortable working with all levels of an organization.
  • Excellent verbal and written communication skills.
  • Strong focus and attention to detail and accuracy.
  • Able to adapt to changing work priorities and additional duties as assigned.
  • Proficient in Microsoft Office, Teams, Word, Excel, and PowerPoint. Power BI Business Analytics experience is an advantage.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion. Frequent use of computer and telephone.

Primary environment: ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.

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