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Healthcare Services Coordinator
2 months ago
At LifeStance Health, we are dedicated to addressing the mental health needs of individuals, families, and communities across the nation. Our mission is ambitious, but we achieve it through our exceptional team of mental health professionals.
Core Values:
- Belonging: We foster an environment where everyone can express their true selves.
- Empathy: We actively seek diverse viewpoints and listen with the intent to understand.
- Courage: We hold ourselves accountable for making ethical choices, even in challenging situations.
- One Team: Our collective potential is realized when we collaborate towards a common goal.
Position Summary:
The Healthcare Services Coordinator serves as a vital link in the coordination of medical care, providing essential support to patients and psychiatric professionals while ensuring exceptional service to both in-person and remote clients.
Key Responsibilities:
- Operational Excellence:
Foster a positive workplace culture and engage in activities that enhance team morale and connection. - Deliver outstanding customer service by promptly addressing patient inquiries and managing challenging situations with care.
- Facilitate effective communication among patients, clinicians, and support staff to enhance patient care and clinician satisfaction.
Patient Support:
- Assist psychiatric professionals with various aspects of patient care, including prior authorizations, lab orders, and documentation requests.
- Manage phone communications, addressing medication inquiries, refill requests, and appointment changes.
- Ensure patient pharmacy information is accurately recorded and assist with telehealth access and troubleshooting.
Clinician Support:
- Provide administrative assistance to clinicians, including document preparation and coordination of patient inquiries.
- Support clinicians during patient termination processes as needed.
Required Skills and Qualifications:
- Proficient multitasking and prioritization skills to ensure a high-quality patient experience.
- Ability to work both independently and collaboratively within a team.
- Strong verbal and written communication skills.
- Proficient in computer applications, including Microsoft Office and electronic medical records.
- Comfortable handling sensitive information in compliance with HIPAA regulations.
Education and Experience:
High School diploma or equivalent is required; an associate's or bachelor's degree is preferred. A minimum of one year of experience in healthcare operations or customer service is desirable.
Benefits:
As a full-time employee at LifeStance Health, you will have access to a comprehensive benefits package, including medical, dental, and vision insurance, as well as life insurance and disability coverage. Additional perks include a 401k retirement plan with employer matching, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.
