Material Bank Operations Manager
5 days ago
We are seeking an experienced Operations Manager to join our team at Material Bank. In this role, you will oversee the day-to-day operations of our Member vetting process, ensuring that only qualified members gain access to our platform.
About the RoleThe ideal candidate will have 5+ years of experience in operations, customer success, or a related field, with prior experience in the Architecture & Design (A&D) industry.
- Manage Vetting Operations: Lead a team of vetting specialists to process applications with accuracy and efficiency, meeting and exceeding performance targets.
- Shape Vetting Policies: Design and implement guidelines for credential verification, aligning with our brand's high standards and platform goals.
- Project-Based Vetting: Drive a project-specific vetting system to better assess applicants based on industry impact, adding value for both our members and brand partners.
- Team Development: Foster a collaborative, growth-oriented environment, supporting the development and skills enhancement of team members.
- Collaborate Cross-Functionally: Partner with teams across Product, Customer Success, and Engineering to align on standards, onboarding improvements, and platform policies.
- Drive Data-backed Decisions: Monitor key metrics and analyze data, generating insights and reports that inform strategic decisions.
- Experience: 5+ years in operations, customer success, or a related field, with prior experience in the Architecture & Design (A&D) industry.
- Tech-Savvy: Familiarity with CRM systems, data management tools, and vetting/verification software. Experience with Python-based tools or similar is a plus.
We offer a competitive salary of $120,000 - $150,000 per year, depending on experience. Other benefits include:
- Paid Time Off (PTO)
- Sick Days
- Paid National Holidays
- 401(k) Eligibility
- Health Benefits
- Flexible Work Schedules
Material Bank is the world's largest material marketplace for the architecture and design industry, providing the fastest and most powerful way to search and sample materials. Our powerful material database and proprietary robotic distribution facility allow members to order samples until midnight (ET) to be delivered free of charge anywhere in the US, in one box, by 10:30 AM the next morning.
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