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Community Casework Manager

2 months ago

New York, New York, United States The Center Full time
Job Summary

The Center is seeking a highly skilled and experienced Community Casework Manager to lead our Case Management and Health Insurance Navigation teams. This is a critical role that requires a strong understanding of community-focused programming, case management, and health insurance navigation.

Key Responsibilities
  • Leadership
    • Provide departmental leadership and management of the Case Management and Health Insurance Navigation teams.
    • Work with department managers and teams to engage communities in the provision of intersectional collaboration and successful community engagement.
    • Cultivate new and existing relationships with partners to ensure a continuum of care and access to services.
    • Engage in the continued development of department coordinators and support their ability to develop individual members of their respective teams.
  • Program Management
    • Provide management, direction, and support implementation for all aspects of The Center's Case Management team, including direct service and program work plans, fiscal goal plans, and grant work plans.
    • Directly supervise the Patient Navigation Coordinator, Case Management team, and interns as applicable.
    • Establish and maintain relationships with similarly oriented external providers to ensure The Center's Case Management team can provide robust service plans for community members.
    • Work with the Director of Adult Services and with other managers and directors to meet all deliverables associated with the Office of Victim Services (OVS) grant and other applicable grants streams, including tracking of deliverables for all relevant program areas and updating the monthly dashboard to ensure contract compliance.
    • Provide management, direction, and support implementation for all aspects of the Health Insurance Navigation team.
    • Monitor and track spending for programs and coordinate with the Senior Director of Contracts and Finance Administration to oversee budgeting.
    • Maintain existing metrics and collaborate with Center Directors and Managers to expand outcomes-focused metrics for services provided by Center Support.
    • Provide support in the planning and implementation of outreach events with community partners with a focus on Immigration supportive services, education around public benefits through a trauma-informed lens.
    • Maintain consistent communication with Program Managers from grant and funding streams and attend scheduled meetings, events, and conferences to represent Center programming and coordinate with stakeholders.
    • Provide cross-coverage for all other Center Support program unit tasks, duties, and populations as needed.
    • Other duties as assigned.
Requirements
  • Three (3) to five (5) years of previous experience and demonstrated ability and aptitude in program and people management.
  • Bachelor's degree; or equivalent transferable life/professional experience.
  • Bilingual or multilingual strongly preferred. Language preferences: Spanish, Bengali, Russian, and/or French-Creole.
  • Strong, demonstrated experience and skills in program development, project management, event production, volunteer/staff supervision, community organizing, and outreach.
  • Experience leading teams through a supportive and collaborative approach.
  • Previous experience, from a trauma-informed perspective, in working with individuals that have experience working with survivors of crimes and their families, including survivors of intimate partner violence, hate crimes, and violent crimes.
  • Significant knowledge, understanding, and experience working with LGBTQ+, TGNC, BIPOC, and Immigrant populations, including knowledge of the spectrum of gender identity, transgender issues, immigration, and BIPOC issues.
  • Excellent written and verbal communication skills.
  • Superb interpersonal skills and ability to work with a wide range of work styles and cultural backgrounds.
  • A flexible, creative, and assertive self-starter is a must.
  • Experience working effectively in coalitions with diverse communities and an understanding of the intersectionality of oppressions.
  • Commitment to inclusive, multicultural programming; prior experience working within coalitions with diverse communities and an understanding of intersectional oppressions.
  • A strong commitment to social justice and the mission of The Center.