Retail Sales Support Associate

3 weeks ago

Charleston, West Virginia, United States Optimum Full time
Job Summary

You will play a key role in building and maintaining strong relationships with our customers, serving as the face of the Optimum brand and a brand ambassador with a curious mind. You will be responsible for providing exceptional customer experiences, guiding customers through their store journey, and helping to build brand relationships. Additionally, you will maintain accurate inventory, ensure clean stores, and provide support to your team members.

Responsibilities
  1. Provide strong understanding and enthusiasm for technology, especially company products and services, and serve as a go-to resource for the store team.
  2. Constantly scan the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, and report exceptions to leadership.
  3. Greet customers, identify sales opportunities, and connect customers to sales consultants in a timely manner, demonstrating company technology to new customers to ensure they know the basics of Optimum services.
  4. Perform non-sales customer service transactions, including equipment returns and swaps, customer pickup for "buy-online-pick-up" in-store order fulfillment.
  5. Serve as an in-store expert for Mobile support, providing post-sales support for device data transfers and phone number ports.
  6. Support the onboarding of Mobile customers, post-sale or in tandem with sales representatives, which may involve assisting customers set up online accounts, data transfer, mobile device education, or assisting with account setup errors.
  7. Assist Store Leadership in Inventory and Merchandising responsibilities:
    1. Frequently check and inspect the back of the store for clean, secure, and appropriately placed inventory, assist with receiving inventory, and properly stock the back of house to store standards.
    2. Help the leadership team by conducting the weekly cycle count process and look for opportunities to improve the store count process.
    3. Know current processes and procedures and suggest improvements that enhance the customer and/or store experience.
    4. Readily adjust and adapt to store management priorities and direction, always demonstrating professionalism and integrity.
Qualifications
  1. High School diploma or equivalent.
  2. Minimum one year of work experience.
  3. Willing to work a flexible schedule, including evenings, weekends, and holidays.
  4. Role is overtime eligible.
  5. For some locations, the ability to travel to other stores within 35 miles may be required and will be discussed upon interview.
  6. Knowledge of Microsoft Word, Excel, and Outlook.
  7. Ability to carry and lift up to 25-pound boxes and remain in a stationary position, often standing or sitting for prolonged periods.
  8. Continually move self in different positions in a retail setting to accomplish tasks in various environments, including tight and confined spaces.
  9. Occasionally ascend/descend a ladder to access products/boxes.

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