Retail Store Operations Manager

4 weeks ago

South Gate, California, United States Goodwill Southern California Full time

Job Summary

The Retail General Manager is responsible for the efficient operation of a retail store. This includes managing and leading a team to achieve established goals for sales, production, customer service, payroll, safety, and expense control.

Key Responsibilities

  • Ensures excellent service and team relations by engaging with ambassadors, customers, and donors while presenting a friendly and cooperative attitude.
  • Ensures all safety rules are followed and the team exercises caution in work-related activities.
  • Leads the team to maintain a clean and safe environment by ensuring company safety standards, social distancing procedures, and personal protective equipment policies are followed.
  • Achieves financial objectives by monitoring weekly budgets, scheduling expenditures, analyzing variances, coaching ambassadors, and initiating corrective actions.
  • Manages and ensures donated goods are received using the tablet, processed timely, and meet company standards of quantity and quality goals.
  • Supervises the team, including interviewing, hiring, and training employees, planning, assigning, scheduling, and directing work, appraising performance, rewarding, developing, and disciplining employees, addressing complaints, and resolving problems.
  • Follows proper auditing procedures, customer relations, regulatory compliance, and reporting.
  • Reviews merchandising needs on a daily basis and leads the team to achieve daily production goals to support daily sales goals and upcoming promotions.
  • Authorizes price markdowns when appropriate and promptly reacts to sell-through.
  • Writes, manages, and submits schedules and monitors, edits, and authorizes timesheets per company policy.
  • Ensures store asset control and security policies and procedures are enforced.
  • Monitors and maintains sales floor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention, and safety to company standards.
  • Attends meetings and training as required. If required to drive for a work event, a valid CDL and required auto insurance are necessary.
  • Works flexible shifts, including nights, weekends, holidays, and overtime when needed.
  • May be required to work at a nearby location.
  • Supervises 9-35 ambassadors.

Requirements

  • 3-5 years of supervisory experience in a customer-focused management role. Retail experience is preferred.
  • High school diploma or general education degree (GED) required; a college degree is helpful.
  • Ability to multitask projects of varying scope and complexity with minimum supervision.
  • Bilingual in Spanish is helpful.
  • Must be proficient in using personal computers and other technology necessary to complete the activities assigned.
  • Must be proficient in Microsoft Outlook, completing surveys using electronic platforms to complete daily tasks.
  • Strong communication, training, developing, and people skills.
  • Computer skills include timekeeping systems, Microsoft Word, Excel, and Outlook, POS systems, personal computers, Microsoft Outlook, daily usage of technology, and tracking applications to complete tasks.
  • Demonstrated success with process accountability and multitasking.
  • Ability to handle confidential information.
  • Punctual and dependable attendance.
  • Free from alcohol and drug abuse.
  • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
  • Adheres to Goodwill's values of Respect, Integrity, Service, and Excellence.
  • Clear screening processes, including background and drug screening.

Equal Employment Opportunity

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees.

Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to, or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.

Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.

Other details

  • Job Family: Retail
  • Pay Type: Hourly
  • Hiring Rate: $25.48

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