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Retail Sales Associate

2 months ago

Haines City, Florida, United States The Sherwin-Williams Company Full time
Job Title: Store Associate

This is a critical role in the success of our retail stores. As a Store Associate, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend the right solutions. Your goal will be to deliver exceptional customer service, while consistently meeting the store's sales goals.

Key Responsibilities:
  • Provide excellent customer service, ensuring high levels of customer satisfaction
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, following company policies and procedures
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain accurate and up-to-date work order files and formulas
  • Pull products from the sales floor or warehouse, as needed
  • Tint and mix products to customer specifications
  • Stock shelves and set up displays, maintaining a visually appealing store environment
  • Clean and maintain store equipment, ensuring optimal performance
  • Load and unload delivery trucks, as needed
  • Assist with deliveries, as required
  • Maintain in-stock and presentable condition of assigned areas
  • Stay knowledgeable about products offered, discussing available options with customers
  • Comply with inventory control procedures, ensuring accurate stock levels
  • Identify opportunities to improve sales and suggest solutions to management
Requirements:
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be able, with or without reasonable accommodation, to tint paint consistent with customer color requests
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
  • Valid, unrestricted Driver's License
  • High School diploma or GED
  • At least one year of experience in a delivery, retail, or customer service position
  • Previous experience selling paint and paint-related products
  • Previous experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish