Health and Wellness Specialist
2 months ago
Position Overview:
iCRYO - One Loudoun is a leading health and wellness center seeking a highly motivated and customer-focused individual to join our team as a Health and Wellness Specialist. As a key member of our team, you will be responsible for delivering exceptional guest experiences, promoting our services, and contributing to the growth and success of our organization.
Key Responsibilities:
- Assist and educate guests in achieving their wellness goals with exceptional customer service.
- Market our services through social media and attend community events to promote our brand.
- Continuously educate yourself on our products and services to provide expert advice to guests.
- Work collaboratively with our team to identify and solve problems, set expectations, and complete daily tasks.
- Perform duties and responsibilities with minimal direct supervision, demonstrating a high level of autonomy and accountability.
Requirements:
- Ability to work a minimum of 12-30 hours per week with a flexible schedule, including evenings and weekends.
- Ability to comprehend and pass our designed service exams following initial training.
- Excellent time management skills, good judgment, and ability to multitask.
- Exceptional guest experience skills, with the ability to handle and resolve guest issues to maintain guest loyalty.
- Ability to understand the needs of our guests and educate them on services needed in a competent, efficient, and professional manner.
- Meet or exceed minimum productivity requirements, including sales goals.
- Maintain a professional appearance and positive attitude.
- Maintain an environment of trust, communicate efficiently with managers and peers.
- Complete ongoing and continued education to stay up-to-date on industry developments.
- Maintain a clean environment and uphold company standards.
- Retail sales experience is preferred but not required.
What We Offer:
Base pay plus commission, a dynamic and supportive work environment, and opportunities for growth and development.
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