Senior Retail Operations Manager

1 week ago


Jamestown, North Dakota, United States CLAAS Full time
Job Description:

The CLAAS Complex Manager is a key leadership role responsible for driving the growth of a multi-branch dealership brand while maintaining the highest level of customer satisfaction. This position requires a strong understanding of business operations, sales management, and customer service.

Key Responsibilities:
  • Lead a culture aligned with the CLAAS brand strategy and implement sustainable processes to support all functional areas.
  • Manage business results for multi-retail locations, including profitability, sales, and inventory management.
  • Develop and lead a team in a flexible and functional multi-location organization to profitably grow Ag dealership business.
  • Control and manage operating expenses, including budget, in assigned region(s).
  • Manage after-sales support to CLAAS retail customer base and ensure service is above peer groups.
  • Analyze and identify gaps, and develop strategies to strengthen, optimize, and expand business options.
  • Act as a change agent to align and execute business decisions and relationships in accordance with the CLAAS North America strategy.
  • Perform 'go to market' analysis of business to increase market penetration and brand awareness.
  • Monitor CLAAS branding and corporate identity within CLAAS Retail to ensure successful transportation into the market.
  • Work closely with North America Human Resources to handle disciplinary matters, grievance resolutions, and other personnel-related issues.
Requirements:
  • Bachelor's degree in Business Administration, Ag Economics, or related field.
  • 7+ years of experience in running and growing retail operations within relevant industry sectors.
  • Entrepreneurial business mindset with a strong drive to innovate and seize new opportunities.
  • Strong understanding of Parts and Service Departments, customer satisfaction, and business operations.
  • Excellent sales management skills, networking, and negotiation skills.
  • Ability to persuade and influence others, read and interpret financial statements, and maintain confidentiality.


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