Customer Service Leader

4 weeks ago

Petersburg, United States Food Lion Full time
Job Summary:

As a Customer Service Leader at Food Lion, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain standards and maximize sales through excellent customer service.

Key Responsibilities:

  • Provide fast, easy, flexible, and friendly service to customers
  • Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards
  • Maximize sales through excellent customer service
  • Ensure store office functions are completed accurately and on time
  • Maintain knowledge of office procedures
  • Ensure work station and front end area of the store has a neat and clean presentation
  • Maintain proper knowledge of all sales associate register functions and Front End accounting services
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Perform the task of sales associate when scheduled or as needed per the surge plan guidelines
  • Perform the task of the customer lead as needed to ensure service standards are maintained
  • Maintain alertness and calls for assistance when needed to service customers per service standards
  • Is courteous and helpful to other associates
  • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Adhere to all company guidelines, policies, and standard practices
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required on front end
  • Successfully complete computer-based training (CBT) and training aid courses
  • Perform all other duties as assigned
Requirements:

  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements:

  • Ability to use computers and other communication systems required to perform job functions
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents

BOTTLES where applicable:
Move empty bottles and containers from the front end to the back room


Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

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