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Front Desk Associate

2 months ago

West Palm Beach, Florida, United States Pet Paradise Resort Full time

Job Summary:

The Front Desk Associate is a critical role in delivering exceptional customer service and ensuring a seamless experience for our guests at Pet Paradise Resort. As a key member of our team, you will be responsible for providing a warm welcome to our pet parents and their furry friends, handling guest service transactions, and resolving any issues that may arise.

Key Responsibilities:

  • Welcome and check-in guests, ensuring a positive first impression of our resort
  • Process check-ins and check-outs, coordinating suite placement and ensuring guest needs are met
  • Answer phone calls, respond to voicemails, and manage emails in a timely and professional manner
  • Complete cashier and point of sale operations, communicating with staff and leadership as needed
  • Maintain the cleanliness of the entranceway and lobby, including restrooms
  • Offer upgrades and sell additional services based on guest preferences
  • Liaise with the veterinary service team, ensuring seamless communication and coordination

Requirements:

  • 1-2 years of experience in customer service, preferably in a fast-paced environment
  • Ability to thrive in a dynamic environment, providing exceptional customer service while maintaining attention to detail
  • Strong written and verbal communication skills, with the ability to problem-solve and adapt to changing situations
  • Reliability and flexibility to work a variety of shifts, including days, nights, weekends, and holidays
  • Ability to learn and work with a variety of animal breeds and sizes

Perks and Benefits:

  • Complimentary pet day camp and boarding services
  • On-demand pay with DailyPay
  • Discounted veterinary care and grooming services
  • Pet adoption assistance
  • Fitness reimbursement
  • Paid time off (full-time and part-time status)
  • 401(k) savings plan
  • Health, dental, and vision insurance (full-time status)

Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to problem-solve.

Certificates and Licenses: Canine/feline CPR certification preferred.

Special Skills: Animal handling skills preferred.