Customer Experience Leader

2 weeks ago


Glendale, California, United States Gold's Gym - SoCal Full time
Key Responsibilities

The Customer Experience Leader will be responsible for developing and monitoring monthly, quarterly, and annual metrics, including employee retention and satisfaction. They will also train staff to generate leads/new business through member promotions, leads, referrals, and guest passes.

The ideal candidate will have effective listening skills, be able to delegate tasks effectively, and demonstrate a willingness and openness for self-development.

This role requires strong analytical skills, the ability to effectively communicate with constituents, and a college degree is preferred.



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