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Customer Service Representative

2 months ago

Port Washington, Wisconsin, United States Sandata Technologies Full time
Customer Care Representative - Tier I

Sandata Technologies, LLC is a leading provider of workforce and operational management solutions and services. We are seeking a process-oriented Customer Care Representative to assist us in delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective resolution of customer inquiries and issues
  • Use questioning and listening skills to identify and resolve customer concerns
  • Accurately complete call logs and reports
  • Maintain knowledge base with Sandata's changing catalog of services and products
  • Apply proper telephone etiquette at all times

Requirements:

  • Healthcare billing and/or accounts receivable experience (Medicare or Medicaid billing a plus)
  • Electronic billing and electronic remittance advise experience
  • Previous call center experience required
  • Prior software support background
  • Attention to detail and accuracy
  • Strong analytical and problem-solving abilities
  • Ability to move quickly from project to project
  • Strong interpersonal skills and the ability to work independently and in a team environment
  • Excellent written communication and listening skills
  • Superior customer service skills

Benefits:

  • Medical, dental, and vision coverage
  • Flexible Spending Account for health and dependent care
  • Life insurance
  • 401(k) Plan
  • Aflac STD, LTD, Critical Illness, Hospital, and Accident insurance
  • Employee Assistance Program
  • Tuition reimbursement
  • Paid vacation and holidays
  • Paid lunch break
  • Employee discounts and company perks
  • Onsite Gym
  • Casual work environment
  • Frequent employee events and fun social clubs
  • Onsite cafeteria with free coffee and tea

Sandata Technologies is an Equal Opportunity Employer M/F/D/V