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Junior Equipment Installation Specialist

2 months ago

Ann Arbor, Michigan, United States Stryker Full time
Why join Stryker's Customer Service Team?

Are you passionate about enhancing healthcare by supporting sales representatives and fostering customer relationships? As a vital member of our customer service team, you will play a crucial role in delivering solutions to our clients during critical times.

We take pride in being recognized as one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Discover more about our award-winning organization by visiting our website.

Key Responsibilities

  • Ensure site readiness by confirming pre-installation requirements and infrastructure, while conducting a thorough inventory of installable equipment. Address any issues with the internal project team for resolution.
  • Oversee the installation of surgical light suspension systems, surgical booms, video integration systems, and associated cabling, adhering to quality and safety standards as well as state, industry, and international regulations.
  • Program, test, and inspect all video integration sources in accordance with design specifications and quality standards.
  • Conduct functional and quality checks on installable equipment, documenting findings appropriately before project sign-off.
  • Troubleshoot and identify root causes of equipment failures, performing diagnoses and repairs according to established quality guidelines.
  • Maintain accurate records of equipment installation and related activities.
  • Provide timely updates and reports to stakeholders, ensuring compliance with regulatory and operational requirements.
  • Interpret and install equipment based on complex wire diagrams and CAD drawings, while understanding the infrastructure, electrical, and network requirements.
  • Learn and apply basic Internet Protocol (IP) and computer networking principles related to Stryker integration products.
  • Ensure consistent installation practices across various locations for serviceability.
  • Coordinate travel arrangements based on job locations and manage daily schedules for timely completion of installation tasks.
  • Build and maintain relationships with project stakeholders, providing updates and operational training to customers as necessary.
  • Manage inventory of assigned tools and equipment, ensuring accurate records of installation tasks.
  • Respond to inquiries from internal and external customers, providing clear updates on project progress.
  • Foster strong relationships with business partners to deliver exceptional customer service experiences.
  • Adhere to all safety policies and standards as dictated by customer facilities and Stryker.
  • Complete training to ensure proper use of personal protective equipment (PPE) during job execution.
  • Promote the importance of safe work practices.

Physical Requirements

  • Ability to exert up to 50 pounds of force occasionally and/or up to 10 pounds frequently.
  • Proficient in using equipment such as ladders, chain hoists, material lifts, and pallet jacks.
  • Capable of climbing ladders and working in confined spaces.
  • Near visual acuity and good mobility are required.
  • Effective communication skills are essential.
  • Must maintain a valid Driver's License and operate a motor vehicle safely.

Mental Requirements

  • Work collaboratively as part of a team.
  • Demonstrate versatility and flexibility in adapting to changing priorities.
  • Ability to work independently in a fast-paced environment while exercising sound judgment.
  • Analyze and resolve non-routine equipment issues using independent judgment.
  • Read and comprehend detailed installation instructions and technical manuals.

Skills/Experience Required

  • 0 – 2 years of relevant technical experience (telecom, video/audio system installation, electrical/construction, medical device).
  • High School Diploma or GED is required.

About Stryker

Stryker is a global leader in medical technologies, dedicated to improving healthcare outcomes. Our innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine positively impact over 130 million patients annually. For more information, please visit our website.