Guest Services Ambassador
1 month ago
At Hyatt House Dallas/Frisco, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of perks, including comprehensive health insurance, retirement plans, and paid time off, as well as unique benefits like on-site wellness programs and employee rates on hotel stays.
Location DescriptionWe pride ourselves on being the best employer in the area. Our culture, full benefit plans, and lucrative bonus programs set us apart. We're looking for talented individuals who have a genuine passion for service and a desire to help others succeed. Our Core Values involve personal development, people, and a commitment to delivering outstanding service and memorable experiences for each guest.
OverviewWe're seeking a highly motivated Guest Services Agent to join our team. The ideal candidate will use their engaging personality to create a memorable first impression for our guests, assisting with luggage and providing knowledge about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, we want you to join our team.
Your Role- Help guests discover their Wanderlust experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Interact with all guests, welcoming them to the hotel and providing a personalized experience
- Park and retrieve guests' vehicles as requested
- Escort guests and their luggage to their room, explaining amenities and fun facts about the hotel
- Work together with other attendants to ensure each guest has a memorable experience
- Assist lobby attendant in keeping the entrance area clean and organized
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