Senior Director of Visitor Services
4 weeks ago
The Senior Director of Visitor Services is a key leadership position responsible for delivering a consistently positive and memorable experience for guests at the Philadelphia Visitor Center Corporation's four visitor centers. This role will manage a talented team of 20+ staff and volunteers to deliver excellent customer service in assisting visitors with ticket sales, general information, retail sales, special events, and citywide promotions.
Key Responsibilities- Lead a team of 20 Visitor Experience Associates and Retail Associates to deliver exceptional customer service.
- Manage daily visitor-facing operations for the organization's four visitor centers.
- Guide, direct, and mentor staff to ensure outstanding guest and visitor experiences.
- Oversee visitor center site managers and staff scheduling.
- Responsible for recruitment, hiring, and onboarding of new VEAs and volunteers.
- Manage training and professional development for all visitor services team members.
- Oversee ticket sales, manage 90+ external ticket partnerships, and set monthly ticket sales goals.
- Develop strategies for growth and track ticket sales.
- Manage special events and programming, set direction and accountability for the team, and negotiate with third-party vendors.
- Work across departments on ongoing and new projects, ensuring safety and risk mitigation.
- Educate staff and visitors about Philadelphia and the organization's partners.
- Support sales and promotion of the Philly PHLASH at all visitor center locations.
- 10-15 years of experience in the tourism, hospitality, or visitor services sectors.
- Superior leadership, salesmanship, and interpersonal skills.
- Strong computer and data entry skills, comfortable with ticketing platforms, POS systems, CMS systems, and CRM databases.
- Ability to stand or sit for at least 4 hours at a time, lift items weighing up to 50 pounds, and prioritize and manage multiple projects.
- Bachelor's Degree or equivalent work experience required.
- Additional language proficiency is desirable.
This is a full-time role with a variable schedule, including two weekends a month. The Philadelphia Visitor Center Corporation is open 363 days per year (closed Thanksgiving Day and Christmas Day). Regular weekend and holiday availability is required.
-
Philadelphia Visitor Experience Associate
4 weeks ago
Philadelphia, Pennsylvania, United States Philadelphia Visitor Center Corporation Full timeJob Title: Visitor Experience AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Visitor Experience Associate at the Independence Visitor Center. As a key member of our staff, you will be responsible for providing exceptional service to visitors from around the world, promoting the city's attractions and events,...
-
Visitor Center Sales Associate
3 weeks ago
Philadelphia, Pennsylvania, United States Philadelphia Visitor Center Corporation Full timeJob DescriptionAt the Philadelphia Visitor Center Corporation, we are seeking a highly motivated and customer-focused Visitor Center Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and promoting our products and services to visitors from around the world.Key...
-
Senior Care Specialist
4 weeks ago
Philadelphia, Pennsylvania, United States Discovery Senior Living Full timeJob Title: Senior Care Specialist - RNJob Summary:Discovery Senior Living is seeking a highly skilled and experienced Registered Nurse to fill the role of Senior Care Specialist - RN. This position will be responsible for providing clinical leadership and support to our communities in the northeast region.Key Responsibilities:Monitor the implementation of...
-
Senior Director of Cloud Storage Services
4 weeks ago
Philadelphia, Pennsylvania, United States Chronos Consulting Full timeJob DescriptionJob Title: Senior Director of Cloud Storage ServicesLocation: Flexible, with up to 40% travel in the USThe Senior Director of Cloud Storage Services will be responsible for leading the delivery and support of cloud storage services to clients. This role requires a strong background in customer relationship management, project management, and...
-
Senior Associate Director of Donor Relations
3 weeks ago
Philadelphia, Pennsylvania, United States University of Pennsylvania Full timeJob DescriptionJob Title: Senior Associate Director of Donor RelationsDepartment: Wharton SchoolJob Summary:The University of Pennsylvania's Wharton School is seeking a highly skilled and experienced Senior Associate Director of Donor Relations to join its team. As a key member of the Donor Relations team, this individual will be responsible for developing...
-
Senior Associate Director of Donor Relations
4 weeks ago
Philadelphia, Pennsylvania, United States University of Pennsylvania Full timeJob Title: Senior Associate Director of Donor RelationsJoin the University of Pennsylvania's Wharton School as a Senior Associate Director of Donor Relations, where you will play a key role in delivering a comprehensive donor relations program that recognizes and engages Wharton donors.About the RoleThis is a unique opportunity to work with a talented team...
-
Regional Sales Director
3 weeks ago
Philadelphia, Pennsylvania, United States Legend Senior Living Full timeUnlock Your Potential with Legend Senior LivingAt Legend Senior Living, we're dedicated to creating an elegant community where our residents are surrounded by the highest standards of quality of service, environment, and care. As our Regional Sales Director, you'll play a vital role in maximizing the potential of every life we touch.Key...
-
Philadelphia, Pennsylvania, United States Philadelphia Museum of Art Full timeJob Title: Senior Director of Advancement Planning and AdministrationWe are seeking a highly experienced and strategic leader to join our Advancement team as Senior Director of Advancement Planning and Administration. This role will play a critical part in shaping the future of our Advancement department and contributing to the success of the Philadelphia...
-
Senior Care Professional
7 days ago
Philadelphia, Pennsylvania, United States Discovery Senior Living Full timeResident Care Specialist Role at Discovery Senior LivingJob SummaryDiscovery Senior Living is seeking a Resident Care Specialist to join our team in the northeast region. The successful candidate will be responsible for supporting the overall operation of our Resident Care Department, ensuring clinical, regulatory, and financial expectations are met.Key...
-
Senior Medical Director
4 weeks ago
Philadelphia, Pennsylvania, United States ChenMed Full timeAbout ChenMedChenMed is a physician-led and mission-driven primary care organization that is transforming healthcare for seniors and changing America's healthcare for the better. Our unique approach allows us to improve the health and well-being of the populations we serve.Job SummaryWe are seeking a highly skilled and experienced Senior Medical Director to...
-
Senior Sales Professional
4 weeks ago
Philadelphia, Pennsylvania, United States Legend Senior Living Full timeUnlock Your Potential with Legend Senior LivingAt Legend Senior Living, we're committed to maximizing the potential of every life we touch. As a Sales Specialist, you'll play a pivotal role in advancing our vision and achieving industry-leading occupancy goals.Your responsibilities will encompass all sales activities, community outreach, and special events,...
-
Senior Design Director
4 weeks ago
Philadelphia, Pennsylvania, United States Anthropologie Full timeSenior Design Director Opportunity at AnthropologieWe are seeking a highly skilled and experienced Senior Design Director to join our team at Anthropologie. As a key member of our design leadership team, you will be responsible for creating innovative and commercial seasonal collections that meet the needs of our customers.Key Responsibilities:Lead and...
-
Senior Director, Raj
4 weeks ago
Philadelphia, Pennsylvania, United States Drexel University Full timeJob SummaryThe Senior Director for the Raj & Kamla Gupta Governance Institute is responsible for managing the promotion, development, and operations of the Institutes' research, programs, and initiatives. Reporting to the Executive Director of the Institute, the Senior Director works with the Stratakis Academic Chair, the Academic Director of the Center for...
-
Senior Associate Director of Donor Relations
3 weeks ago
Philadelphia, Pennsylvania, United States University of Pennsylvania Full timeJob DescriptionJob Title: Senior Associate Director of Donor RelationsDepartment: Wharton SchoolJob Summary:The University of Pennsylvania's Wharton School is seeking a highly skilled and experienced Senior Associate Director of Donor Relations to join our team. As a key member of the Donor Relations team, you will play a critical role in delivering a...
-
Senior Stage Director
3 weeks ago
Philadelphia, Pennsylvania, United States Montgomery County Public Schools Full timeJob Title: Senior Stage DirectorJob Summary: We are seeking a highly skilled and experienced Senior Stage Director to lead our theatre production team at Seneca Valley High School. The ideal candidate will have a strong background in directing and producing theatrical performances, as well as experience in managing a team of crew...
-
Senior Director of Procurement Operations
3 weeks ago
Philadelphia, Pennsylvania, United States Lumos Networks Full timeJob Title: Senior Director of Procurement OperationsJob Summary:We are seeking an experienced Senior Director of Procurement Operations to lead our Sourcing & Procurement Operations group. The ideal candidate will have a strong background in procurement, supply chain management, and leadership.Key Responsibilities:Provide leadership and oversight for the...
-
Executive Assistant to the Deputy Director
4 weeks ago
Philadelphia, Pennsylvania, United States Philadelphia Museum of Art Full timeJob SummaryThe Philadelphia Museum of Art seeks an experienced Executive Assistant to provide administrative support to the Deputy Director & Chief Advancement Officer. This role will facilitate all aspects of the museum's fundraising programs, working closely with Development staff, museum staff, Trustees, donors, and volunteers to coordinate information,...
-
Perioperative Services Director
4 weeks ago
Philadelphia, Pennsylvania, United States Temple Health Full timeJob SummaryTemple Health seeks an experienced leader to oversee the daily operations of our perioperative services. As the Director of Perioperative Services, you will be responsible for developing effective processes, improving efficiency, and maintaining financial integrity. You will collaborate closely with senior leaders to promote surgical volume growth...
-
Parish Services Director
4 weeks ago
Philadelphia, Pennsylvania, United States Archdiocese of Philadelphia Full timeJob OpportunityWe are seeking a dedicated and experienced individual to serve as the Director of Parish Services at Saint Cornelius Church in Chadds Ford. This newly created position will play a vital role in promoting operational support and strengthening our Christ-centered community of parishioners.The Director will work closely with the pastor,...
-
Senior Associate Director of Donor Relations
3 weeks ago
Philadelphia, Pennsylvania, United States University of Pennsylvania Full timeJob DescriptionThe University of Pennsylvania seeks a highly skilled Senior Associate Director of Donor Relations to join its Wharton External Affairs team. This role will play a critical part in delivering a comprehensive donor relations program, recognizing Wharton donors and encouraging their continued engagement with and support of the School.The ideal...