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Fulfillment Operations Specialist

2 months ago

Iron Ridge, Wisconsin, United States Quad Full time
Job Summary

Quad is seeking a highly skilled and detail-oriented Fulfillment Process Specialist to join our team at our plant in Hartford, WI. As a key member of our operations team, you will be responsible for accurately fulfilling customer orders, receiving shipments, and processing shipments of completed products to the appropriate locations.

Key Responsibilities
  • Order Fulfillment: Accurately select, pack, seal, produce labels, and affix shipping labels for customer products according to work instructions accomplished by utilizing operating systems.
  • Inventory Management: Monitor and maintain inventory (product & supplies) and inform appropriate internal contacts when the product is low.
  • Collaboration: Collaborate with internal departments to ensure proper packaging and labeling requirements are met.
  • Quality Control: Measure and communicate product quality to business and internal production partners.
  • Shipping and Logistics: Process outgoing shipments; including but not limited to, facilitating the return process with Customer Service, preparing shipping documents, recording required shipping information, and tracking discrepancies.
  • Safety and Maintenance: Actively participate and follow all safety regulations, policies, and initiatives. Including performing daily maintenance inspections and reporting any issues of concern to the appropriate leader.
  • Problem-Solving: Work independently to identify and resolve problems with minimal assistance.
  • Productivity: Complete work according to priorities and on time.
  • Housekeeping: Maintain a clean and organized work area and plant floor.
Requirements
  • Certifications: Certified to drive a forklift and operate other Powered Equipment (i.e. Big Joe).
  • Communication Skills: Ability to follow verbal and written instructions.
  • Technical Skills: Ability to understand and use SmartTools (Quad's Computer programs) efficiently.
  • Teamwork: Work effectively with co-workers and all other internal/external contacts.
  • Math Skills: Understand and use basic math skills, read a ruler, and understand measurements in both fractions and decimals.
  • Computer Skills: Proficient understanding of basic computer skills, including Microsoft Outlook and Excel.
  • Physical Demands: Ability to use a pallet jack or mechanical pallet jack. Ability to lift 10-28 lbs. regularly and occasionally up to 40 lbs.
What We Offer

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.