System Quality Assurance Specialist

4 weeks ago

Trenton, New Jersey, United States The North Highland Co Full time

System Quality Assurance Specialist

The North Highland Co is seeking a skilled System Quality Assurance Specialist to join our team. As a key member of our team, you will be responsible for ensuring system quality, managing requirements, and serving as a liaison between technical and business stakeholders.

Key Responsibilities:

  • Conduct daily system monitoring and quality assurance checks
  • Review key application indicators and data anomaly reports
  • Prepare and deliver daily and weekly system QA reports
  • Lead defect triage meetings and coordinate with the platform vendor to identify and align ownership to ensure defects are addressed, retested, and resolved
  • Participate in release meetings
  • Support system release sanity checks, as needed
  • Monitor and balance notice generation and printing processes

Requirements Management:

  • Coordinate with business stakeholders to create requirements elaboration documents that add detail to the high-level product roadmap line items and that identify and address business issues, logic complexities, and solution / business compromises
  • Elicit, analyze, and document business requirements
  • Write detailed requirement elaboration documents
  • Facilitate stakeholder sessions to gather feedback and validate results
  • Monitor requirements from design to implementation

Reporting and Analysis:

  • Generate weekly defect and system-stability summary reports for leadership
  • Conduct ad-hoc analysis as required

Special Projects and Processes:

  • Develop presentations on processes for business teams
  • Support documentation of processes on an ongoing basis
  • Support execution of annual processes (e.g., Periodic Data Match, 1095-A, Auto-Renewals), including documentation, dry runs, and production monitoring
  • Review proposed approach and the required reports from each stage
  • Create report templates (Excel and PowerPoint) to track and communicate end-to-end results
  • Gather batch job statistics and balance the counts from end-to-end
  • Analyze the results and compare to prior years and test for reasonableness
  • Review anomalous / unexpected results

Tools and Systems:

  • Utilize Jira for defect tracking and triage discussions

Requirements:

  • Experience in the health insurance, public health, and/or health policy fields
  • Health Benefit Exchange (HBE) / State Based Exchange (SBE) / Health Insurance Exchange (HIX) / Affordable Care Act (ACA) experience is ideal
  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management abilities
  • Experience with system quality assurance processes and defect management
  • Familiarity with requirements elicitation and documentation techniques
  • Proficiency in using project management and defect tracking tools (e.g., Jira)
  • Ability to work flexibly and manage multiple priorities
  • Knowledge of healthcare systems and processes is a plus

Why Work with Us:

The North Highland Co is a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together. We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow.

We never want you to settle. Leading your own growth and transformation is your prerogative-one which we'll help you nurture and develop every step of the way. We'll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients.

People-first, and then some. It goes without saying that people come first, but what comes next? Our people are always at the heart; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener-regardless of job title.

We think of it as a celebration of individuality, difference, and diversity. With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you-colleagues and clients alike. If you've got the drive to become a changemaker, we'll do the rest.

Enviable Total Rewards. We inspire our employees to do their best work. North Highland's Total Rewards Program encompasses PTO, Medical, Dental, Vision, STD/LTD, Life Insurance, FSA/HSA, 401(k), and a variety of other perks like a dedicated Health Advocate, commuter benefits, and legal assistance.

Competitive Hourly Rate: $80.00

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