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Employee Engagement Specialist

2 months ago

Atlanta, Georgia, United States Stellantis Financial Services Full time
Position Overview:

As an Employee Engagement Specialist, your primary responsibility will be to conduct interviews and facilitate the onboarding process for frontline personnel. You will evaluate their competencies, ensure the effective application of training resources, and implement training initiatives. This position collaborates closely with management and human resources to identify departmental needs. Training may be delivered in a virtual format or through group and individual sessions, depending on requirements. Key attributes for success in this role include strong interpersonal skills, creativity, technological proficiency, and meticulous attention to detail. You will anticipate the educational needs of the department and support training efforts across various locations.

Key Responsibilities:
  • Conduct interviews for frontline staff and manage the hiring process in collaboration with the talent acquisition team.
  • Enhance employee performance through coaching, constructive feedback, performance evaluations, and development plans.
  • Oversee staff involved in delinquent account collections, including monitoring work schedules and attendance, contributing to performance reviews, providing coaching and counseling, and addressing personnel issues.
  • Assist the training department in coordinating and facilitating new hire training for the Collections team.
  • Guide new and existing employees on service techniques, compliance with state and federal regulations, and adherence to company policies.
  • Maintain a comprehensive understanding of departmental policies and procedures.
  • Ensure adherence to all relevant federal and state laws, regulations, and company policies regarding debt collection practices.
  • Collaborate with managers to share information and update controls.
  • Adhere to all company policies and procedures.
  • This role involves regular access to sensitive personal information of consumers.
  • Additional duties may be assigned, and responsibilities may evolve.
Required Qualifications and Skills: To excel in this position, an individual must effectively perform each essential duty. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
  • Experience:
    • At least 2 years of experience in call center training (preferably in mortgage or auto sectors).
  • Education:
    • High School Diploma or GED.
  • Essential Skills:
    • Exceptional verbal and written communication abilities.
    • Strong interpersonal and customer service skills.
    • Excellent organizational skills and attention to detail.
    • Proficient time management skills with a proven ability to meet deadlines.
    • Strong analytical and problem-solving capabilities.
    • Ability to prioritize and delegate tasks as necessary.
    • Ability to thrive in a fast-paced and sometimes stressful environment.
    • Proficient in Microsoft Office Suite or similar software.
Leadership Skills Required:
  • Recruit, interview, select, and train new staff members.
  • Oversee the daily onboarding workflow for the department.
  • Overtime may be required as needed.
  • Reliable transportation is necessary.
Preferred Qualifications:
  • Experience:
    • 1 year of experience in interviewing or recruiting is preferred.
  • Education:
    • A college degree is preferred.
Physical Requirements:

This position requires sitting for extended periods, standing, walking, close vision for computer work, speaking, hearing, and the ability to lift and/or move up to 10 lbs. Reasonable accommodations will be considered upon request.

Stellantis Financial Services, Inc. is an equal opportunity employer committed to providing a workplace free from harassment, discrimination, and intimidation. We comply with all applicable employment laws and regulations and provide equal opportunities for all qualified individuals without discrimination based on race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, or any other protected status.