Concierge
4 weeks ago
About the Role
We are seeking a skilled Concierge to join our team at Discovery Senior Living. As a Concierge, you will be responsible for providing exceptional customer service to our residents, guests, and employees.
Key Responsibilities
- Answering and managing telephone calls, taking messages, and communicating information to the intended recipient.
- Greeting residents, visitors, and employees, answering inquiries, and providing directions.
- Collating brochures for the marketing department and preparing meal tickets for team members and family members.
- Updating the Resident Phone List and Roster, Move-In and Move-Out Register, and Guest and Sign-In Logs as necessary.
- Managing appointments for residents and family members, such as hairdresser and transportation services.
- Maintaining a neat and organized desk and entry area.
- Organizing and distributing mail to residents, Executive Director, and Department Coordinators.
- Maintaining resident forms for miscellaneous credits.
- Adhering to all company personnel policies and established operating policies and procedures.
Requirements
- High school diploma or general education degree (GED) preferred.
- One to three years of customer service experience and/or training; or equivalent combination of education and experience.
About Discovery Senior Living
Discovery Senior Living is a leading provider of senior living communities, with over 250 communities in nearly 40 states. We are committed to providing exceptional care and services to our residents, and we are seeking a dedicated and customer-focused Concierge to join our team.
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