Park Operations Manager

4 weeks ago


Miami, United States Jungle Island Resort Full time
Job Title: General Manager

At Jungle Island Resort, we are seeking a highly skilled and experienced General Manager to oversee the smooth operation of our park. The successful candidate will be responsible for ensuring the overall success of our operations, including Admission, Animals, Education, and Special Events.

Key Responsibilities:
  • Administer the budget for the departments under your supervision, monitoring and approving budget expenditures, and making revenue and expenditure adjustments to stay within budget.
  • Interact with and be knowledgeable of all park operations and departments, their needs, and monitor each area's smooth function, assisting whenever necessary.
  • Maintain First Aid stations throughout the park and ensure compliance with OSHA requirements.
  • Positively interact with group contacts from the travel industry, attractions associations, international travel markets, and Chamber of Commerce.
  • Assure proper set-up of designated areas for each assigned department and ensure proper procedures are followed in program activities, both in regard to safety and program goals.
  • Oversee all aspects of Jungle Island operations, including implementing and programming changes into ticketing systems to reflect special events, prices, annual passes, and maintaining database.
  • Sound Decibels - Measure sound for park events to ensure compliance with lease.
  • Invoices - Oversee procedure for invoices relating to the Operations department expenses.
  • Overall Guest Relations, including implementation and monitoring of positive Guest Relations programs, staff training, and resolution of escalated guest issues.
  • Responsible for implementing effective emergency procedures and crisis management protocols.
  • Conduct daily operations meetings to inform all departments of the day's activities.
  • Act as the 'Control Center' for directions under special circumstances, whether to close the park, etc.
  • Update and implement the park Emergency Preparedness plan as needed, in coordination with other departments.
  • Ensure Jungle Island compliance with federal, state, and local regulations that govern the operation of the facility.
  • Act as the Manager on Duty, in conjunction with Partners, to ensure that all logistics concerning power, safety, security, and any other needs for special events are addressed promptly.
  • Manage vendors and partners and ensure timelines are achieved according to goals and projects.
  • Work closely with Sales & Marketing team.
Requirements:
  • Bachelor's degree in business management or similar experience.
  • 5-10 years of related experience in the service and/or attractions industry.
  • Observant, highly flexible individual with a positive and creative outlook and a global view.
  • Good sound management and supervisory skills. Ability to analyze issues, make decisions, and solve problems directly as they occur.
  • Ability to work with a wide variety of personalities.
  • Good communication skills and ability to quickly respond and be a strong decision-maker for both the safety of their staff and the public.
  • Bilingual in Spanish preferred.


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