Customer Service Representative
6 days ago
**Job Summary:**
AEM Components is seeking a highly motivated and results-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing timely and accurate information to customers regarding their order status and product knowledge requests.
**Key Responsibilities:**
- Provide exceptional customer service through timely and accurate responses to customer inquiries.
- Work closely with the credit department to resolve disputed credit items and ensure timely resolution.
- Provide feedback to the company regarding service failures or customer concerns.
- Assist Field Application Engineers (FAE) and outside sales teams with quotes and other sales support.
- Collaborate with team members to ensure high customer satisfaction.
- Develop and maintain strong relationships with customers to drive loyalty and retention.
- Stay up-to-date on industry trends and competitor activity to inform business decisions.
- Support the development and implementation of customer-facing initiatives and programs.
**Requirements:**
- Bachelor's degree in a related field or equivalent experience.
- 1-3 years of professional customer service or sales/telemarketing experience.
- Strong communication, organization, and time management skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.
**What We Offer:**
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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