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Emergency Equipment Technician

2 months ago

Philadelphia, Pennsylvania, United States Alpha Vending LLC Full time
Job Overview

Alpha Vending LLC is seeking a dedicated On-Call Field Troubleshooter to enhance our service delivery. This role is crucial for ensuring the seamless operation of client equipment through on-site installations, repairs, and maintenance.

The ideal candidate will demonstrate reliability, exceptional support capabilities, and outstanding communication skills. A history of achieving client satisfaction and a commitment to delivering high-quality service are essential.

Key Responsibilities:

  • Client Support: Manage all network services, conduct equipment and circuit tests, and address any issues or requests promptly. Ensure systems operate without errors while fostering strong customer relationships in accordance with company policies.
  • Equipment Management: Diagnose issues and guide clients on proper equipment usage. Document service calls and recommend equipment upgrades while effectively managing existing inventory.

Qualifications:

  • High school diploma or GED is required; a Bachelor's degree or relevant certification is preferred.
  • Proven ability to cultivate strong customer relationships and exhibit excellent communication skills.
  • Effective time management skills to ensure timely workflow.
  • Capability to lift up to 55 pounds.
  • Strong problem-solving abilities and mechanical knowledge.
  • Proficient in computer applications, including Microsoft Office.
  • Familiarity with safety protocols and requirements.
  • Willingness to be available on-call.

*Candidates may be required to sign a confidentiality and non-disclosure agreement during the interview process to discuss product lines and commission structures.

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