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Pool Service Operations Manager
2 months ago
America's Swimming Pool Co. - South Shore is seeking a highly skilled Service Manager to oversee the daily operations of our pool service department in Apollo Beach, FL.
Key Responsibilities- Manage and coordinate the activities of a team of service technicians to ensure timely and quality completion of service calls.
- Schedule and dispatch service technicians to customer locations, ensuring efficient use of resources and minimizing downtime.
- Provide technical support and guidance to service technicians, promoting a culture of excellence and customer satisfaction.
- Maintain inventory of parts and supplies, ensuring adequate stock levels to meet customer demands.
- Handle customer inquiries and issues in a professional and timely manner, resolving complaints and concerns in a fair and courteous manner.
- Train and onboard new service technicians, ensuring they possess the necessary skills and knowledge to perform their duties effectively.
- Previous experience in pool service or a related field, with a proven track record of success in a leadership or management role.
- Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results.
- Excellent communication and customer service abilities, with the capacity to build strong relationships with customers and colleagues alike.
- Valid driver's license and clean driving record, with the ability to travel to customer locations as required.
- CPO certification or willingness to obtain certification, demonstrating a commitment to ongoing learning and professional development.
America's Swimming Pool Co. - South Shore is a trusted provider of pool maintenance and repair services in Apollo Beach, FL and surrounding areas. We pride ourselves on our commitment to excellence and customer satisfaction, offering a supportive and collaborative work environment with opportunities for growth and advancement.
