Front Desk Associate

2 days ago


San Francisco, California, United States Equinox Full time
Front Desk Associate

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a seamless experience.

Key Responsibilities:

  • Professionally greet members and guests
  • Scan membership IDs upon member entrance
  • Answer phones professionally
  • Respond to member questions, concerns, and discrepancies
  • Update members' accounts as needed
  • Maintain an orderly and clean work area
  • Ability to work opening/closing/mid-day shifts
  • Ability to tour members
  • Provide the highest level of customer service to members, prospective members, and guests
  • Aid other departments with other related tasks

Requirements:

  • Minimum of 1 year in customer service or related experience
  • High school diploma/GED required or equivalent work experience
  • Reliable, professional, computer literate, energetic, and friendly
  • Preferably interested in health, fitness, and/or sports
  • Must be friendly, vibrant, and outgoing
  • Must be able to effectively communicate in person, via email, and via phone

Essential Physical Requirements:

  • Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
  • Must be able to perform pushing, pulling, and lifting up to 50lbs at a time

What We Offer:

  • We offer competitive salary, benefits, and industry-leading commission opportunities for club employees
  • Complimentary Club membership
  • Perks and incentives with our products and services including Personal Training, Pilates, Spa, and Shop

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