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Account Associate

2 months ago

Mooresville, North Carolina, United States Sally Brooks - State Farm Agent Full time
Job Overview

Sally Brooks - State Farm Agent is seeking a highly organized and efficient professional to join our team as an Account Associate. This role is ideal for individuals who thrive in a fast-paced environment and are dedicated to providing exceptional customer service.

Key Responsibilities
  • Customer Relationship Building
    • Establish and maintain strong relationships with customers to ensure their needs are met and exceeded.
    • Follow up with customers as needed to ensure satisfaction and resolve any issues.
  • Customer Service
    • Provide prompt, accurate, and friendly customer service to meet the needs of customers.
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education
    • Use a customer-focused, needs-based review process to educate customers about insurance options.
    • Communicate effectively with customers to promote the development of our business.
Requirements
  • Customer Service Focus
    • Dedicated to providing exceptional customer service.
  • Sales Experience
    • Preferred experience in sales, including outside sales, inside sales, retail sales, or telemarketing.
  • Licensing
    • Able to obtain a Property and Casualty License.
    • Able to obtain a Life/Health License.
  • Marketing Skills
    • Able to achieve mutually agreed-upon marketing goals.
    • Interested in marketing products and services based on customer needs.
Benefits
  • Compensation
    • Salary plus commission/bonus.
  • Time Off
    • Paid time off (vacation and personal/sick days).
  • Health Benefits
    • Health benefits.
  • Profit Sharing
    • Profit sharing.
  • Career Advancement
    • Growth potential and opportunity for advancement within the company.