Claims Processor

1 week ago

Des Moines, Iowa, United States Carrot Fertility Full time
About Carrot Fertility

Carrot Fertility is a leading global fertility and family-building platform that provides comprehensive care for everyone, everywhere. With a presence in over 40 states across the United States and dozens of countries worldwide, Carrot empowers members with compassionate, personalized, and inclusive support.

The Role

In this role, you will be responsible for reviewing incoming member out-of-pocket expenses and collaborating with the Care team, Customer Success, and Finance team to ensure an exceptional member experience. This is an in-office position in Des Moines, Iowa.

Shift Requirements

Candidates must be available to work one of the following shifts:

  • 8:00 AM - 5:00 PM PST
  • 2:00 AM - 11:00 AM PST
  • 11:00 AM - 8:00 PM PST
Key Responsibilities

This role will coordinate activity between our Payments team and insurance payers to ensure that payment for applicable care is quickly and accurately facilitated. Key responsibilities include:

  • Reviewing incoming member out-of-pocket expenses
  • Collaborating with the Care team, Customer Success, and Finance team
  • Ensuring an exceptional member experience
Requirements

To be successful in this role, you will need:

  • Bachelor's Degree
  • 1-3 years of relevant work experience, including claims submission/processing experience
  • Highly detail-oriented and organized
  • Structured thinker and love to check things off your to-do list
  • Excellent verbal and written communication skills
  • Problem-solving skills to analyze, troubleshoot, and resolve issues
Preferred Qualifications

Preferred qualifications include:

  • Strong Interpersonal Skills
  • Ability to thrive in a fast-paced, results-oriented environment
  • Solve problems creatively and think on your feet
  • Ability to lean in to changing priorities and processes
Compensation

Carrot offers a holistic, total rewards package designed to support our employees in all aspects of their life inside and outside of work. The base salary for this non-exempt position starts at $72,000 per year. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Why Carrot?

Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, and more. Carrot teams span more than 40 states across the United States and dozens of countries around the world.

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