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Host and Hospitality Ambassador

2 months ago


New York, New York, United States Xperience XRG Full time
Host/ess Job Description

We are seeking a highly skilled and enthusiastic Host/ess to join our team at Xperience XRG. As a Host/ess, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.

Key Responsibilities:
  • Greet guests warmly and promptly, ensuring a positive first impression.
  • Manage seating arrangements, ensuring efficient table turnover and maximizing guest satisfaction.
  • Provide exceptional guest service, responding to their needs and resolving any issues promptly.
  • Work collaboratively with the service team to ensure seamless service delivery.
  • Maintain a clean and organized host stand, ensuring a professional appearance at all times.
Requirements:
  • High school diploma or equivalent preferred.
  • Proof of eligibility to work in the United States.
  • Valid driver's license.
  • 18+ years of age.
  • Possession of or the ability to possess all state required work cards.
  • Minimum of one year related experience.
  • Familiarity with Opentable.
  • Proper lifting techniques.
  • Guest relations.
  • Sanitation and safety.
  • Safe alcohol service.
  • Full service restaurant operations.
  • Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public.
Working Conditions:

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

  • Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors.
  • Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume.
  • Fast paced, high volume, full service restaurant.
  • Work varied shifts to include days, nights, weekends and holidays.
Physical Requirements:

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Ability to walk long periods of time.
  • Ability to stand for long periods of time.
  • Ability to use hands to handle, control, or feel objects, tools, or controls.
  • Ability to repeat the same movements for long periods of time.
  • Ability to understand the speech of another person.
  • Ability to speak clearly so listeners can understand.
  • Ability to push and lift up to 50 lbs.
  • Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.