Order Fulfillment Representative

7 days ago


DeKalb, Illinois, United States Sonoco Full time
About the Job:

We are looking for a highly skilled Order Fulfillment Representative to join our team in DeKalb, IL. This role is perfect for individuals who enjoy problem-solving, are detail-oriented, and thrive in fast-paced environments.

You will be responsible for coordinating with production teams to ensure timely order fulfillment, maintaining accurate customer records, and providing excellent customer service. If you are a motivated individual with a passion for delivering exceptional results, we encourage you to apply.

Key Responsibilities:

  • Coordinate with production teams to ensure timely order fulfillment
  • Maintain accurate and up-to-date customer records
  • Handle customer inquiries via phone, email, or in-person
  • Prepare and send quotes to customers, including pricing and project details
  • Provide support to sales staff and customers by preparing sample orders and responding to inquiries

Skill Requirements:

  • High school diploma or equivalent required
  • Two years of experience in an office setting and multi-line phone system preferred
  • Bilingual ability (English/Spanish) verbal and written skills preferred
  • Proficient in Microsoft Office tools, including Excel, Word, and Outlook
  • Professional dress required for front office environment

Compensation: The annual base salary range for this role is $62,560 - $70,380. We offer a comprehensive total rewards package, including benefits and wellbeing programs.



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