Front Office Team Lead

2 months ago


Marietta, Georgia, United States United Digestive Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Team Lead to join our team at United Digestive. The successful candidate will be responsible for assisting the Office Manager with all responsibilities and tasks delegated to the front office, ensuring all positions are covered, and providing strong leadership to team members.

Key Responsibilities
  • Front Office Operations: Coordinate coverage assignments, fill in for front office staff as needed, and assist with balancing patient payments daily.
  • Team Leadership: Assist with training, coaching, and development of team members, and participate in weekly or bi-monthly staff meetings to keep staff informed of United Digestive policies and procedures.
  • Communication and Customer Service: Ensure patients are treated courteously by office staff, and that other visitors are screened and properly directed.
  • Administrative Tasks: Monitor filing center, ensure all documents are handled in a timely manner, and participate in marketing activities as directed by the Office Manager.
  • Quality and Productivity: Meet or exceed quality and productivity standards as set by the Office Manager, and work under pressure to assess, respond, and communicate issues in a timely manner.
Requirements
  • Education: High School Diploma or GED required.
  • Experience: 2-3 years of specialty medical office experience, gastroenterology experience, and leadership experience preferred.
  • Skills: Computer literate, able to operate Greenway and Microsoft Office applications, and possess strong communication and leadership skills.

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