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Senior Business Analyst

2 months ago

Richmond, Virginia, United States Serigor Inc Full time
Job Title: Senior Business Analyst 4 (Hybrid)

Location: Richmond, VA

Duration: 12+ Months

Job Description:

The client is seeking a seasoned Senior Business Analyst with 10+ years of experience to assist with the implementation of a new Computer-Aided Dispatch, Case Management, and Records Management System. This position will be part of an established project team assisting the agency with selecting a Commercial-Off-The-Shelf (COTS) vendor and implementing the vendor's product to meet the organizational needs of the agency.

Key Responsibilities:
  • Requirements Gathering: Collaborate with stakeholders and other project team members to elicit, document, and clarify business requirements for the procurement and implementation of an IT system.
  • Analysis: Analyze and prioritize business requirements to ensure they are clear, complete, and aligned with the organization's goals.
  • Process Modeling: Create and document business process models, workflows, and diagrams to provide a visual representation of current and future processes.
  • Data Analysis: Analyze and model data to understand how information flows within the organization.
  • Stakeholder Communication: Act as a liaison between business stakeholders and technical teams.
  • Risk Assessment: Identify and assess potential risks associated with IT projects, including technical, operational, and business risks.
  • Cost-Benefit Analysis: Evaluate the costs and benefits of proposed IT solutions.
  • Testing Support: Assist in the development of test plans, test cases, and participate in user acceptance testing.
  • Change Management: Support change management efforts by helping stakeholders adapt to new processes or systems.
  • Quality Assurance: Ensure that the final deliverables meet defined quality standards.
  • Documentation: Create and maintain project documentation.
  • Continuous Improvement: Identify opportunities for process improvement and operational efficiency within the organization.
  • Vendor Management: Collaborate with third-party vendors and suppliers to evaluate and select IT solutions.
  • Post-Implementation Support: Provide support after the implementation of IT solutions.
  • Compliance and Security: Ensure that IT solutions comply with industry regulations and security standards.
  • Data Privacy: Ensure that data privacy and protection requirements are considered and integrated into IT solutions.
  • Metrics and Reporting: Define and track key performance indicators (KPIs) to measure the success of IT projects.
  • Client Relationship Management: Build and maintain strong relationships with business stakeholders.
Requirements:
  • Must be able to work independently and within a team environment to meet the agency's needs.
  • Must have 5+ years' experience implementing Commercial-Off-The-Shelf (COTS) software packages as a fully Cloud-based or hybrid cloud/on-premises solution.
  • Strong organization, administrative, analytical, problem-solving, and interpersonal skills.
  • Excellent communication skills and ability to communicate with internal customers in nontechnical terms.
  • Proficient with Microsoft Products (Word, Excel, TEAMS, Visio, PowerPoint).
  • Professional certification in Business Analysis, such as Certified Business Analysis Professional (CBAP) or Professional of Business Analysis (PBA).
  • Pass an agency-administered criminal and financial background check.
Preferred Qualifications:
  • Experience working in law enforcement or military organizations.
  • Experience with the Virginia Public Procurement Process.