Credit Union Branch Supervisor

6 days ago


Étreux, Hauts-de-France, United States Mass Bay Credit Union Full time

Job Title: Credit Union Branch Supervisor

About the Role

We are seeking an experienced and highly skilled Senior Branch Supervisor to join our team at Mass Bay Credit Union. This is a key leadership role that requires strong leadership, excellent communication skills, and a passion for delivering exceptional member service.

Estimated Salary: $65,000 - $80,000 per year (dependent on experience)

Key Responsibilities
  • Leadership and Guidance: Provide direction, guidance, and training to staff members to ensure they have the necessary skills and knowledge to provide high-quality member service.
  • Branch Operations: Supervise daily branch activities, including account transactions, loan applications, and new accounts, ensuring accuracy and efficiency.
  • Problem-Solving: Resolve complex member issues and discrepancies in a professional and timely manner.
  • Staff Management: Manage staff schedules, coordinate work activities, and make decisions consistent with credit union policies and procedures.
  • Communication: Maintain effective communication with members, staff, and management regarding account inquiries, questions, or concerns.
Requirements
  • Education: Associate's degree in Business Administration, Finance, or related field, or equivalent combination of education and experience.
  • Experience: Minimum 4 years of experience in a member services department or branch office of a credit union or financial institution, with supervisory experience preferred.
  • Skills: Excellent interpersonal and communication skills, extensive knowledge of credit union products and services, and ability to read, analyze, and interpret financial reports and external regulations.
About Us

Mass Bay Credit Union is a leading financial institution dedicated to providing exceptional member service and promoting financial well-being in our community. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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