Customer Experience Associate III

6 days ago


San Antonio, Texas, United States Conduent Full time

Are you passionate about delivering exceptional customer experiences? We have a fantastic opportunity for a skilled and dedicated Customer Service Representative to join our team at Conduent. As a key member of our EPS Call Center, you will play a vital role in ensuring that our customers receive the highest level of service.

As a Customer Service Representative, you will be responsible for handling inbound calls from debit card holders, providing accurate and timely information, and assisting with supervisor calls and callbacks. You will also provide support for agent chat assistance and data entry of disputes when necessary.

Key responsibilities include:

  • Handling high-volume calls from customers in a structured environment
  • Assisting with supervisor call backs and agent chat assistance
  • Data entry of disputes when necessary
  • Providing excellent customer service and resolving issues efficiently

We are looking for a highly motivated and organized individual who is able to work effectively in a fast-paced environment. If you have a strong passion for delivering exceptional customer experiences and possess excellent communication skills, we encourage you to apply.

In this role, you can expect:

  • A competitive hourly rate of $18.00
  • Fully paid training program to ensure your success
  • Career growth opportunities within our organization
  • Full benefits package, including medical, dental, and vision coverage
  • A great work environment with a dynamic and supportive team

To be successful in this role, you will need to meet the following requirements:

  • Be at least 18 years old and possess a High School Diploma or GED
  • Have a minimum of 1 year experience in Call Center or Customer Services
  • Demonstrate knowledge of PCs and related software
  • Have experience in data entry (Alpha and numeric) or with 10-key calculators with minimal error ratio
  • Pass a criminal background check, credit check, and security fingerprint successfully


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