Bilingual Customer Service Representative

2 weeks ago


Madison, Wisconsin, United States American Family Connect Property and Casualty Insurance Company, Inc. Full time
About the Role

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at American Family Connect Property and Casualty Insurance Company, Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Communicate with customers in English and Spanish, utilizing strong verbal and written skills
  • Work collaboratively with internal teams to resolve complex issues and improve customer satisfaction
  • Develop and maintain a deep understanding of our products and services to provide accurate information to customers
Requirements
  • 2+ years of customer service experience, preferably in the insurance industry
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Bilingual in English and Spanish, with the ability to communicate effectively in both languages
What We Offer
  • A competitive hourly rate of $30.76
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) matching program and pension plan
  • A paid time off program and 9 paid holidays
How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal.



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