Customer Service Representative

6 days ago


Canton, United States Dollar Bank Full time

About the Role:

The Customer Relations Department at Dollar Bank is responsible for delivering exceptional customer experiences. As a Consumer Loan Specialist, you will be the primary point of contact for customers, ensuring their needs are met and their issues are resolved promptly and professionally.

Key Responsibilities:

  • Respond to customer inquiries in a timely and accurate manner, ensuring compliance with bank, regulatory, and investor requirements.
  • Process daily mail, review, and respond to customer requests, including PMI/MIP deletions, escrow deletions, interest calculations, and escrow analysis.
  • Ensure adequate phone coverage in the department at all times, providing knowledgeable and prompt assistance to customers.
  • Collaborate with the Customer Relations Manager and other departments to achieve departmental objectives and goals.

Requirements:

  • High School diploma or GED required; college degree preferred in a business-related field.
  • Minimum of 1 year previous Customer Service experience required.
  • Knowledge of loan documents and strong mathematical, analytical, and problem-solving skills are preferred.

Benefits:

Dollar Bank offers a comprehensive benefits package, including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement, to full-time and part-time employees.

Working Hours:

This role is available Monday to Friday, 8:30am to 5:00pm.

EEO Statement:

Dollar Bank is an Equal Opportunity Employer, committed to diversity and inclusion.



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