Field Service Operations Manager

6 days ago


Wichita, Kansas, United States Lift Solutions Inc Full time
Job Title: Field Service Manager

Lift Solutions Inc is seeking a highly skilled and experienced Field Service Manager to oversee all service functions and manage Field Service Technicians within their defined territory. This role is responsible for maintaining customer retention and new service business relationships in the field.

Key Responsibilities:
  • Recruit, hire, and train Field Service Technicians in assigned territory, ensuring they are up-to-date with current protocol and technology.
  • Conduct timely and constructive performance evaluations.
  • Handle discipline and termination of employees as needed and in accordance with company policy.
Duties and Responsibilities:
  • Maintain direct contact with current and prospective customers in the assigned territory and resolve issues in a timely manner.
  • Monitor existing accounts and regularly communicate with primary contacts.
  • Work towards increasing growth in the territory at a rate determined by leadership.
  • Assist the sales department with account retention and acquisition strategies.
  • Oversee technicians' diagnostics and repairs of all lift trucks and other equipment.
  • Oversee technicians' work order productivity and evaluate for overall quality.
  • Responsible for maintaining safety and cleanliness standards within the work environment; regularly perform quality assurance audits.
Requirements:
  • Ability to build and maintain business relationships with customers.
  • Excellent verbal and written communication skills.
  • Excellent management and leadership skills.
  • Excellent time management skills.
  • Ability to multitask and complete work while traveling.
  • Thorough knowledge of territory, market, and customers.
  • Excellent problem-solving skills.
  • Proficient in Microsoft Office Suite or related software.
  • Organized with attention to detail.
Education and Experience:
  • High school diploma or equivalent required.
  • Three years of prior lift truck maintenance required.
  • Strong electrical, mechanical, hydraulic, and product knowledge required.
Licenses/Certifications:
  • Valid Driver's License with good standing MVR.
Physical Requirements:
  • Ability to travel daily to and from customer locations.
  • Valid driver's license and no major driving violations.
  • Occasional prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds, up to 50 pounds on occasion.
  • Good binocular vision to inspect repair work.
  • Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
  • Must be able to work safely in areas with potential exposure to cold/hot temperatures, noise pollution, dust, solvents, fuels, and battery acid.


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