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Front End Department Leader

2 months ago

Fresno, California, United States Kroger Full time
Job Description

Job Summary: We are seeking a highly motivated and experienced Front End Department Leader to join our team at Kroger. As a key member of our store leadership team, you will be responsible for leading and managing the front-end department to achieve sales and profit goals, while providing exceptional customer service and ensuring a safe and clean shopping environment.

Key Responsibilities:

  • Lead and Manage the Front-End Department: Direct and supervise all functions, duties, and activities for the front-end department, including cash handling, customer service, and inventory management.
  • Drive Sales and Profit Growth: Develop and implement strategies to increase sales and profit growth, while maintaining a high level of customer satisfaction.
  • Manage Inventory and Supplies: Monitor and control inventory levels, manage supply expenses, and ensure that the department is well-stocked and visually appealing.
  • Provide Exceptional Customer Service: Foster a positive and welcoming shopping environment, respond to customer inquiries, and resolve customer complaints in a timely and professional manner.
  • Manage Cash Handling and Sales: Oversee cash handling procedures, manage sales and cash items, and maintain accurate records and reports.
  • Develop and Implement Sales Promotions: Collaborate with store management to develop and implement sales promotions, including in-store displays, advertising, and pricing strategies.
  • Monitor and Control Expenses: Analyze and control expenses for the department, including labor, inventory, and supplies.
  • Maintain a Safe and Clean Shopping Environment: Ensure that the department is clean, well-maintained, and free of hazards, and that all safety procedures are followed.
  • Recruit, Train, and Develop Team Members: Recruit, train, and develop a high-performing team of front-end associates, including providing coaching, feedback, and performance evaluations.
  • Stay Current with Industry Trends: Stay up-to-date with industry trends, best practices, and new technologies to ensure that the department remains competitive and innovative.

Requirements:

  • High School Diploma or Equivalent: Required
  • Front-End Experience: Required
  • Leadership and Management Experience: Preferred
  • Excellent Communication and Interpersonal Skills: Required
  • Ability to Work in a Fast-Paced Environment: Required