Helpdesk Specialist

We're a creative animation studio that's passionate about our craft and dedicated to helping our team members grow and thrive. Our welcoming atmosphere is perfect for those looking for a culture that values collaboration, innovation, and continuous learning.

We're seeking a Helpdesk Technician to join our team and support our talented on-site and remote staff. As a Helpdesk Technician, you'll be responsible for managing support tickets, setting up new workstations, managing hardware repairs, and maintaining our network. You'll also drive improvements in IT policies and procedures.

• Offer on-site support to end users on hardware and standard software.
• Manage local infrastructure, including servers and network, when required.
• Ensure the security team best practices are applied for workstations.
• Build and install new employee work environments.
• Ensure proper meeting room configuration.
• Interact with external vendors regarding hardware repairs.
• Drive change and strive to improve IT policies and processes.
• Support events, such as training and marketing.
• Physically support teams during workstation and office moves.
• Maintain asset inventory.
• Ensure follow-up on issues and requests.
• Update knowledge base with newly diagnosed problems.

• Basic knowledge of PC and laptop support and the latest hardware news.
• Basic knowledge of Microsoft operating systems.
• Basic knowledge of the Microsoft Office suite.
• Good knowledge of printing materials.
• Good knowledge of Mobile support.
• Good knowledge of networking and cabling.
• Good knowledge of SCCM and Active Directory.
• Knowledge of multimedia equipment is an asset.
• Fluent in English (spoken and written).
• Great sense of customer service.
• Reasonable dexterity and ability to perform manual labor.
• Good organizational skills.
• Ability to work effectively in a fast-paced changing environment.
• Ability to work autonomously.
• Scripting ability (batch files, VBScript, PowerShell) is a plus.
• Mac OS X knowledge is a plus.