Guest Experience Associate

3 weeks ago


Sedona, Arizona, United States Spirit of the Heavens Full time
The Guest Service - Front Desk Representative is a vital component of our hospitality team, responsible for ensuring a seamless and personalized experience for every guest. This role requires a unique blend of technical and interpersonal skills, as well as a deep understanding of the needs and expectations of our guests.

As a valued member of our team, you can expect a competitive salary of $21 per hour, with opportunities for raises as your responsibilities grow. We also offer paid vacation time and holidays, allowing you to recharge and enjoy the beautiful surroundings of Sedona.

In this role, you'll have the opportunity to develop your skills and knowledge in a supportive and collaborative work environment. You'll work closely with other team members to deliver exceptional service, and play a key role in shaping the overall guest experience. With its stunning natural beauty and tranquil atmosphere, the Spirit of the Heavens resort is the perfect place to build a career and make lasting memories.


Some of the key responsibilities of this role include:

  • Greeting each guest with a warm smile and genuine enthusiasm
  • Managing check-ins and check-outs precisely, ensuring that every detail is right-from room preferences to special requests-
  • Engaging guests in delightful conversations that personalize their stay
  • Addressing any concerns that arise, swiftly finding solutions or knowing precisely who to call for assistance
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