Prevention and Diversion Case Manager

5 days ago


Leesburg, Virginia, United States Shelter House Inc Full time
About the Role

The Prevention and Diversion Case Manager plays a vital role in supporting individuals and families at risk of homelessness. This position involves providing direct services, including comprehensive assessments, connecting participants with necessary resources, and implementing diversion strategies to prevent unnecessary crises or re-entry into the justice system.

Key Responsibilities
  • Coordinate and manage prevention and diversion referrals to ensure timely and accurate service delivery.
  • Assess and guide households in exploring alternative stable housing options to divert them from emergency shelter.
  • Develop, maintain, and share a comprehensive resource library and related communication materials.
  • Promote program awareness and build trust with community partners to enhance engagement.
  • Provide case management, linking participants to resources such as shelter, permanent housing, health/mental health services, public benefits, and employment opportunities.
  • Conduct assessments and make referrals to support participants' goals and needs.
  • Create individualized, housing-first service plans and assist participants through the eviction process.
  • Address safety concerns quickly and compassionately.
  • Complete and submit all required incident documentation.
  • Assist participants in securing basic needs such as clothing, employment, and childcare.
  • Empower participants to successfully achieve their identified goals.
Requirements
  • A bachelor's degree in human services or a related field or commensurate experience.
  • 2+ years of street outreach/case management/direct services or other related experience.
  • Strong written and oral communication skills.
  • Ability to prioritize competing priorities and make sound judgments.
  • Ability to complete tasks while navigating frequent interruptions.
  • Ability to deliver creative, resourceful solutions to unique challenges.
  • Strong organizational and time management skills.
  • Valid Driver's License and reliable transportation.
  • Ability to Drive a 15-passenger van.
  • Willingness to work evenings and weekends when needed.
Benefits
  • Medical, Dental & Vision Insurance.
  • 401K contributions with a 4% employer match.
  • 11 Paid Holidays, a Floating Holiday, and the opportunity to take your Birthday Off.
  • Two Semi-Annual Team Building Events.

Shelter House is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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