Customer Service Representative

2 weeks ago


Chicago, Illinois, United States Midtown Athletic Club Full time
About the Role

We are seeking a highly skilled and bilingual Customer Support Representative to join our team at Midtown Athletic Club. As a key member of our customer service team, you will be responsible for providing exceptional support to our members, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and accurate responses to member inquiries via phone, email, and chat
  • Resolve member complaints and concerns in a professional and empathetic manner
  • Process orders, forms, and requests in a timely and efficient manner
  • Conduct routine contact and follow-up with customers who have delinquent accounts to collect outstanding debt
  • Assist in training junior Customer Support Representatives
  • Troubleshoot common issues with workflows and work with team and other departments to find appropriate solutions
Requirements
  • High school diploma, GED, or equivalent
  • Proficient with learning and using computer applications and software
  • 4 years' experience in customer service
  • Capacity to find the positive in any situation
  • Attentiveness and patience when handling tough cases
  • Eager to answer a high volume of calls, emails, and/or tickets daily
  • Consistently strive to improve yourself and work processes
  • Passionate about working among a customer support team
What We Offer
  • Complimentary club membership
  • Discounts on Midtown products and services
  • Access to hundreds of free courses for professional development
  • Health insurance for eligible full-time associates (30+ hours a week)
  • And more

MIDTOWN is an Equal Opportunity Employer.



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