Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team at Planet Fitness - PF Baseline Fitness in Shakopee, MN. As a Weekend Shift Associate, you will play a key role in providing exceptional customer service and maintaining a clean and welcoming gym environment.
Key Responsibilities- Greet and Engage Members: Welcome and check-in members as they enter the gym, ensuring a positive and friendly experience.
- Support Membership Services: Assist with new member sign-ups, tours of the facility, and answer phone calls to provide information to potential and current members.
- Maintain a Clean and Organized Environment: Ensure the gym floor and equipment are clean and well-maintained, creating a comfortable and safe space for members.
- Resolve Member Inquiries and Concerns: Address member issues and concerns in a professional and courteous manner, providing solutions and support when needed.
- Monitor Gym Access: Verify member access and ensure only authorized individuals enter the gym.
- Customer Service Experience: Previous experience in customer-facing roles, preferably in a fitness or retail environment.
- Teamwork and Communication: Ability to work independently and as part of a team, with excellent communication and interpersonal skills.
- Basic Computer and Phone Skills: Proficiency in basic computer and phone systems, with the ability to multitask and prioritize responsibilities.
Planet Fitness - PF Baseline Fitness is a leading fitness center dedicated to providing a comfortable and non-intimidating environment for all members. Our team is passionate about helping individuals achieve their fitness goals and creating a positive and supportive atmosphere. If you are a motivated and customer-focused individual who is passionate about fitness and customer service, we encourage you to apply for this exciting opportunity.
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