Retail Sales Associate
2 weeks ago
As a Brand Associate at Gap Inc., you play a vital part in bringing our brand to life for our customers. Your primary responsibility is to engage and connect with customers by providing exceptional customer service, resulting in brand loyalty. You will be an expert in our products and use your knowledge and experience to educate, inform, and inspire customers. Through collaboration with your leadership team, you will deliver a best-in-class customer experience using an omni-channel approach.
Gap Inc. is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, qualifying disability, veteran's status, or any other characteristic protected by Federal and State Law.
Key Responsibilities- Develop expertise in our brand's selling behaviors and leverage them with every customer interaction.
- Acknowledge and assist customers, locate merchandise efficiently, and answer questions quickly and accurately.
- Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
- Promote loyalty by educating customers about our loyalty programs.
- Leverage omni-channel offerings to deliver a seamless customer experience.
- Support sales floor, fitting room, checkout, and back-of-house processes as required.
- Provide courteous and responsive support to internal and external requests.
- Excellent communication skills with the ability to utilize technology effectively and engage with customers and your team to meet goals.
- Problem-solving skills with a focus on continuous improvement, always learning, open to feedback, and taking action as required.
- Able to handle customer interactions and potential issues courteously and professionally.
- Basic information-gathering skills to solve problems.
- Ability to learn procedural knowledge acquired through on-the-job training.
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