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Nursing Director Patient Services Leader
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We are seeking a highly skilled and experienced Nursing Director to lead our Patient Services team at DMC Sinai-Grace Hospital. As a key member of our leadership team, you will be responsible for planning, implementing, and evaluating processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes within designated units or services.
Key Responsibilities:- Assure quality and appropriateness of care by facilitating and supporting the establishment of unit-based quality improvement programs and continuous improvement processes.
- Create an environment of shared decision-making by promoting multidisciplinary collaboration on patient care and related issues.
- Promote positive customer relations with physicians, patients, families, visitors, and employees by following up on all complaints and providing feedback.
- Plan, implement, and evaluate staff development and competency maintenance programs to ensure that elements of performance improvement findings are incorporated into educational programs as appropriate.
- Develop, implement, monitor, and adjust capital and operating budgets to provide variance reports and/or corrective action plans as requested.
- Develop business plans and/or requests for proposals as requested/required.
- Interview, select, evaluate, counsel, discipline, and terminate unit personnel while ensuring that appropriate human resource activities are completed on a timely basis and in conformance with established policy.
- Ensure that all policies, procedures, and standards related to assigned unit/service areas are reviewed/revised as outlined by regulatory standards and that clinical policies are evidence-based.
- Develop unit/service goals and objectives and strategies that promote the mission, vision, and values of DMC Sinai-Grace Hospital, the individual operating unit, and/or clinical service.
- Maintain communication lines between self and staff and among staff by conducting regular staff meetings and providing opportunities for team building and problem solving within a shared decision-making framework.
- Masters Degree Required in Nursing, Business, Health Care Administration, or related field. Of two degrees, one must be in Nursing.
- Three to five years experience, which may be concurrent clinical and/or progressively more responsible management experience.
- Licensed to practice as a Registered Nurse (RN) in the state of Michigan.
