Business Systems Analyst

17 hours ago


San Marcos, California, United States Insight Global Full time
Business Analyst/Case Manager Job Description

We are seeking a highly skilled Business Analyst/Case Manager to join our team at Insight Global. As a Business Analyst/Case Manager, you will be responsible for analyzing business needs and developing solutions to drive business growth and improvement.

Key Responsibilities:
  • Case Resolution: Analyze and resolve escalated member cases using business analysis skills and due diligence to research the root cause of the issue.
  • Business Analysis: Provide a resolution on escalated member cases and ensure that all discrepancies are resolved among systems.
  • Case Development: Support daily Business Case Development through timely analysis and resolution of member complaints by performing research and review through multiple systems.
  • Communication: Communicate with members when required and provide timely feedback on issues that may affect multiple members.
Requirements:
  • Case Resolution Experience: 3 years' experience in case resolution or a related field.
  • Root Cause Analysis: Ability to analyze and resolve complex issues using root cause analysis techniques.
  • Business Analysis: Experience in business analysis and process improvement.
  • Communication: Excellent communication and interpersonal skills.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for business analysis and case management, we encourage you to apply for this exciting opportunity.



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