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Lead Investigator

2 months ago

Brenham, United States Texas Department of Aging & Disability Services Full time
Job Summary:

We are seeking a highly skilled and experienced Investigator V to join our team at the State Supported Living Center. As a Lead Investigator, you will be responsible for conducting complex investigations into unusual incidents, including serious injuries and allegations of resident abuse, neglect, or exploitation. You will work under the supervision of the Incident Management Coordinator or Director of Incident and Risk Management and will be responsible for ensuring that reports are made to HHSC Provider Investigations, HHSC State Office, and other agencies within required timeframes and investigated in accordance with agency policy and protocol.

Key Responsibilities:
  • Conduct assigned investigations, ensuring policies and procedures for conducting investigations are followed.
  • Collect and review evidence and data through field investigations and data collection, including direct observations and review of video surveillance.
  • Contacts and interviews witnesses and complainants.
  • Evaluate, analyze, summarize documents and evidence collected to produce investigative findings.
  • Prepares reports and communicates findings to designated supervisory staff.
  • Provides oversight, coaching, on-the-job training, and mentoring of entry and journey-level investigative staff.
  • Assists the IMC/DIRM, when needed, to ensure case assignment are made.
  • Serves as the back-up IMC/DIRM as needed for coverage and business continuity, when assigned.
  • Attends meetings, participates in audits and inspections, and performs other duties as assigned.
Requirements:
  • Knowledge of state and federal laws and Intermediate Care Facility for individuals with intellectual disabilities (ICF-IID) rules, regulations, policy, and procedures related to State Supported Living Center, or ability to gain that knowledge.
  • Knowledge of existing laws and legislative actions that relate to protection from harm and residential rights, or ability to gain that knowledge.
  • Knowledge of investigative principles, techniques, and procedures.
  • Skill in the use of a computer and applicable software, including Word, Excel, and MS Outlook, and the electronic health and incident management systems.
  • Skill in interviewing and gathering facts.
  • Skill in searching records to identify and retrieve information.
  • Skill in the formulation of comprehensive investigative reports.
  • Skill in critical thinking, problem-solving, and research.
  • Skill in evaluating findings.
  • Skill in preparing concise executive-level investigative reports.
  • Ability to convey thoughts, actions, and reasons, to explain events leading up to the incidents.
  • Ability to effectively communicate and interview witnesses with varying emotional, educational, cultural, and social classes.
  • Ability to effectively manage and control emotions.
  • Ability to interpret and apply laws and regulations.
  • Ability to work collaboratively with other investigators or investigative entities, such as HHSC state-office, law enforcement, HHSC-PI.
  • Ability to communicate effectively both orally and in writing.
  • Ability to testify in hearings and court proceedings.
  • Ability to effectively direct and utilize the assistance of other staff to complete investigations successfully.
  • Ability to train, coach, mentor, and oversee the work of others.
  • Ability to plan, organize, and conduct investigations, including death investigations.