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Customer Care Representative

2 months ago

Winona, Minnesota, United States Nesnah Ventures Full time

**About Nesnah Ventures**

We are a leading innovator in the music industry, recognized for our pioneering work in carbon fiber technology. Our award-winning designs combine traditional craftsmanship with modern innovation, making us a thought leader in our field.

**Job Summary**

We are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, including providing thoughtful recommendations and managing customer-related key performance indicators.

**Key Responsibilities**

• Provide personalized service to clients, including responding to inquiries and resolving issues in a timely and professional manner

• Develop and maintain strong relationships with clients, including identifying opportunities to upsell and cross-sell our products

• Manage customer-related key performance indicators, including metrics related to responsiveness and consumer satisfaction

• Collaborate with our sales and marketing team to develop and implement strategies to drive customer engagement and loyalty

• Process orders and ensure timely and accurate delivery of products to clients

**Requirements**

• 2+ years of experience in a customer-facing role, preferably in the music industry

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients

• Strong analytical and problem-solving skills, with the ability to manage multiple priorities and deadlines

• Proficiency in CRM software and other customer-facing tools

**What We Offer**

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment